By booking or using BCLEAN Mobile Detailing LLC services, you (“Client” or “You”) agree to the following terms and conditions, forming a legal agreement between you and BCLEAN Mobile Detailing LLC (“Contractor,” “We,” “Us,” or “Our”).
- More than 48 hours notice: No fee.
- 24-48 hours notice: $50 fee.
- 12-24 hours notice: 50% of service amount, up to $250 fee.
- Less than 12 hours notice or No call/No show: 100% of service amount, up to $250 fee.
- Client not present or vehicle unavailable upon arrival: 100% of service amount, up to $250 fee.
Note: BCLEAN reserves the right to cancel or reschedule appointments due to staffing, traffic, weather, or equipment issues. This cancellation policy also applies to gift certificate appointments. For any cancellation or missed appointment fees, the credit card on file will be charged the applicable amount.
Late Arrival
BCLEAN may arrive up to 60 minutes late due to tight schedules or traffic. We appreciate your patience in such situations.
Vehicle Access, Operation & Service Quality
By booking, you agree to provide BCLEAN personnel with access and keys to your vehicle to perform services, including detailing, ceramic coating, tinting, wet sanding, and other cosmetic enhancements. We strive to maintain high-quality service standards. Any concerns must be communicated within 24 hours of service completion. Concerns raised beyond this timeframe or refusal to participate in the final inspection will not be addressed.
Customer will give BCLEAN Technitian access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our BClean technician.
All detail jobs have specified time limits. Completion of work is based off of unique time limit of package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned BCLEAN technician. The time starts as soon as the technician completes client check in and initial equipment setup.
Detail Time Limits Are As Follows:
♦ Silver Package 2 hours
♦ Gold Package 3 hours
♦ Diamond Package 4 hours
♦ If vehicle has been last detailed less than a 1 year ago = 75% as good as new
♦ If vehicle has been last detailed more than 1 year ago = 70% as good as new
♦ If vehicle has been last detailed more than 2 years ago = 65% as good as new
♦ If vehicle has been last detailed more than 3 years ago = 60% as good as new
♦ If vehicle has been last detailed more than 4 years ago = 55% as good as new
♦ If vehicle has been last detailed more than 5 years ago = 50% as good as new
♦ If vehicle has been last detailed more than 6 years ago = 45% as good as new
♦ If vehicle has been last detailed more than 7 years ago = 40% as good as new
♦ If vehicle has been last detailed more than 8 years ago = 35% as good as new
♦ If vehicle has been last detailed more than 9 years ago = 30% as good as new
♦ If vehicle has been last detailed < 10 years ago = 25% as good as new
We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. BClean will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our BClean technician.
BCLEAN will document any pre-existing damage before starting work but is not liable for such conditions. If any damage occurs while in our care, we will notify you promptly. Our liability is limited to the amount paid for the specific service in question. GoDetail is not responsible for indirect, incidental, special, consequential, or punitive damages.
Total Cost: The fee is set at booking. Additional charges for add-ons or extended time over 30 minutes will be discussed with you for approval.
Payment: Due upon completion via Credit Card, Debit, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until fully paid. You are responsible for BCLEAN’s collection costs, if applicable.
Extra Dirty Fee: If a job takes longer than anticipated, an extra dirty fee of $50 per additional 30 minutes may apply, subject to your approval.
We ask for your feedback. Please send us an email at (bclean.ceo@gmail.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of BCLEAN to use pictures of your vehicle for marketing purposes and to publish on its website (www.bcleandetail.ca) or any of our Social Media. Your personal information will not be shown in the photos.
BCLEAN may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of BCLEAN Auto Detailing. Instances of service termination include: going behind our back and working directly with BClean employees instead of going through the company, being rude or harsh to BClean employees, or any other reason we determine to be worthy of service termination at our discretion.
♦ By using our services you hereby understand that BClean does not guarantee any specific outcomes or results with our detailing services.
♦ Your payment to BCLEAN is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
♦ BCLEAN limits its liability to the total dollar amount of each job.If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totalling $60 per hour on top of the total cost at the discretion of BCLEAN employees (we will warn you).
♦ Because we order materials for the job on demand, deposits made are non-refundable.
♦ All Sales Are Final.